faq 1. What is a serviced apartment? A serviced apartment is an alternative to a hotel, cost-effective and private. Comparing to hotel you have more space. When you don’t feel to go to eat in restaurant, you can cook your lunch or dinner in the apartment. 2. Is breakfast provided? We don’t provide breakfast. Though we could deliver in your room some food for your arrival. See the information from following link - ADDITIONAL SERVICES. 3. What sort of facilities can we expect?
All our apartments are have their own living space, bedroom, kitchen (is often together with living room), bathroom. All apartments are supplied with fresh linen and towels. Kitchens are equipped with a range of utensils, crockery, cutlery and appliances.
4. How often is maid service provided, and how often is the linen changed?
All apartments will be supplied with fresh linen and towels once a week, by business-suite apartments after every 2 days. 5. How do I reserve an apartment? When is my booking confirmed?
To reserve an apartment you can send us e-mail or fax with your request or you can fill out booking form in our website. Once we have received your booking request we will send you confirmation letter. We require 30% prepayment as reservation guaranty. You can also book online from our web-site, but only Raekoja & Sakala Residence. 6. How and where can I collect my keys?
Collection of keys and check-ins are during normal office hours. However, we can arrange out of hour key collection at most apartment locations with sufficient notice. Details of key arrangements for your apartment will be agreed in advance. 7. What if I loose the key? Hopefully it won’t happen because you are fully responsible for it. If you loose the key you should cover the costs of a new key and in case it’s necessary for security reasons also the cost of changing the lock. 8. Is the price shown per person?
All apartments are priced per apartment and the price doesn’t depend of number of people staying in apartment. Prices are on a nightly or monthly basis. Prices vary according to the length of stay. 9. Is there a telephone in the apartment? There are telephones in business (Raekoja and Rataskaevu Residence and Sakala Residence apartment 4) and business-suite class apartments (Raekoja Residence apartment 12, Rataskaevu Residence apartments 4, 6, Sakala Residence apartments 8,10. In standard class apartments there are no telephones. You can call to local fixed lines only as the phones have limits, and these calls are free of charge. If you need to call to mobiles or outside of Estonia, we suggest buying a prepaid SIM-card, which you can find easily in most of the shops or kiosks on the street. 10. Is there Internet connection in the apartment? There is wired LAN Internet connection in Rataskaevu Residence. In Raekoja Residence and Sakala Residence apartments 4, 8 & 10 have wired LAN and Wireless Internet connection. Of standard class apartments there is wired LAN connection in Sakala Residence apartments and Rataskaevu 6-1. 11. What time can we check in?
Apartments are reserved from 15:00 on the day of arrival to 12:00 on the day of departure. All additional hours will be charged as one day unless otherwise agreed. 12. How do I pay, and when do I pay?
Payment can be made in Estonian kroon (EEK), by credit cards like Visa, Mastercard/Eurocard, Amex or bank transfer. Prepayment of 30% is requested after booking is made. The total apartment charges are required latest on your arrival. 1 EUR = 15,6466 EEK. 13. Where can I change money? You will find the currency exchanges in airport, harbor, banks (but banks are open only working days from 10:00-18:00), shopping centers. Credit cards are also accepted in most places (most of places do not accept Amex and Diners). 14. If I want to extend my stay, how can I do it?
Please contact our reservations team to check availability. Providing the apartment is available on the dates that you wish to extend, this is easy to arrange. If your apartment is unavailable, we will make every effort to offer you an alternative. When you book if you think there is a possibility your stay will be extended, please let us know so when we take further bookings this will be taken into consideration. 15. What happens if I have a problem on arrival?
If you have any problems on arrival then you can contact EREL 24hours contact number +372 52 48099 and we will endeavor to assist with all matters. 16. Is there a special rate for longer stays?
Yes, our prices vary according to the number of nights. 17. How many people can sleep in one apartment? The number of people permitted to occupy each apartment is limited to the number of beds and sofa-beds. In some apartments extra sleeping accommodation can be arranged but this will be for additional cost (400 EEK per extra-bed). |
