A serviced apartment is a flexible alternative to a hotel, offering business and leisure travellers a base to work from, a place to entertain clients or friends or simply as a home from home for a few days, a few weeks or more.

2. Why shouldn’t I just use a hotel?
Serviced apartments offer guests all the advantages of a fully furnished apartment with the convenience of hotel style cleaning and linen services. EREL provides a new standard of accommodation for business and leisure people tired of hotel living and seeking the comforts and privacy of home, together with extra space, flexibility and independence.

3. What sort of facilities can we expect? 
All our apartments have their own living space, bedroom, kitchen and bathroom. All apartments are supplied with fresh linen and towels. Kitchens are equipped with a range of utensils, crockery, cutlery and appliances.

4. How often is maid service provided, and how often is the linen changed?
All apartments will be supplied with fresh linen and towels once a week.

5. How do I reserve an apartment? When is my booking confirmed?
To reserve an apartment you can send us e-mail or fax with your request or you can fill out booking form in our website. Once we have received your booking request we will send you confirmation letter. Your reservation is confirmed when you have paid 50% in advance.

6. How and where can I collect my keys?
Collection of keys and check-ins are during normal office hours. However, we can arrange out of hour key collection at most apartment locations with sufficient notice. Details of key arrangements for your apartment will be agreed in advance.

Hopefully it won’t happen. If you loose the key, you are fully responsible for it. You should cover the costs of a new key and also of the change of the lock. For security reasons, we also have to change the lock. 

8. Is the price shown per person?
All apartments are priced per apartment on a nightly or monthly basis, providing a cost effective alternative to equivalent standard hotels.

There is no telephone in apartments. If you need a phone, we are pleased to rent it to you with Estonian number. If you prefer to use your mobile phone but would like to call the local numbers with the local tax, you can buy a prepaid SIM-card in most of the shops or kiosks on the street.  

Not all apartments have Internet connection. In case you need it we can arrange it for you in Sakala Residence, Raekoja Residence and Rataskaevu Residence. Just please inform us in advance. 

11. What types of apartments are available?
EREL provides a selection of studios, one, two and three bedroom apartments. A Studio is typically understood to be a self-contained sleeping, living and cooking area. Larger apartments provide a separate living area/kitchen, bathroom and one or more bedrooms. Sofa beds are available in some apartments to increase the sleeping capacity of the apartments.

12. What time can we check in?
Apartments are reserved from 3pm on the day of arrival to 12am on the day of departure. All additional hours will be charged as one day unless otherwise agreed.

13. How do I pay, and when do I pay?
Payment can be made in Estonian kroon (EEK) or in Euro according to the daily exchange rate, by credit cards like Visa, Mastercard/Eurocard or bank transfer. Prepayment of 50% is requested after booking is made. The total apartment charges are required latest on the day of arrival.

You will find the currency exchanges in airport, harbour, banks (but banks are open only working days from 10:00-18:00), shopping centers. Credit card are also accepted (most of places do not accept Amex and Diners). 

15. If I want to extend my stay, how can I do it?
Please contact our reservations team to check availability. Providing the apartment is available on the dates that you wish to extend, this is easy to arrange. If your apartment is unavailable, we will make every effort to offer you an alternative. When you book if you think there is a possibility your stay will be extended, please let us know so when we take further bookings this will be taken into consideration.

16. How much notice do I need to provide if I wish to cancel?
Should it be necessary for you to cancel your booking we require notice in writing at least 7 days prior to the arrival date (or according to the cancellation conditions on the confirmation letter) if not agreed differently, acknowledged by us.

Where cancellation is received less than 7 days prior to arrival, no refunds of accommodation charges are available. No refunds will be made for non-arrivals.

Depending on the reasons for your cancellation, you may able to reclaim cancellation charges from your insurance company, if you have taken out travel insurance. We recommend that clients purchase adequate travel insurance.

17. What happens if I have a problem on arrival?
If you have any problems on arrival then you can contact EREL 24hours contact number +372 52 48099 and we will endeavour to assist with all matters.

18. Is there a special rate for longer stays?
Our prices vary according to the number of nights.

The number of people permitted to occupy each apartment is limited to the number of beds and sofa-beds (used as extra beds). In some apartments extra sleeping accommodation can be arranged but this will be for additional cost (300 EEK per extra-bed).

We do not return any money, unless you inform us at least 7 days in advance.